Error 500 and Elementor plugin

  • Avatar de Desconocido
    luponerovitz · Miembro ·

    Hi.
    Lately, I’ve had a problem using the WordPress platform for my website. As I navigate, there’s a moment when «ERROR 500» appears on my screen. And I can’t navigate as a user nor I can’t try to enter the page editor in WordPress for this error. I’ve called my Hosting server and he tells me that it’s not exactly his problem (I doubt it a lot). Then, watching some tutorial videos on YouTube I found a possible solution that’s to turn off the plugins one by one until you find the culprit. I had to do it by entering from the CPanel. When I turned off the fourth plugin, the page seemed to recover. However, the presentation of the index was bad. So I resolved to re-activate the previous plugins and dedicate myself to solve the one that presented a flaw. But the page was «frozen» when I was trying to navigate in it. When I typed the URL the page then requested a special password and a username. I wrote all the possible user names and passwords unsuccessful. I contacted my hosting server and it took 5 days to solve it!. My specific topic, since now my site can finally be navigated, is that after the repair the navigation is extremely slow. And I don’t feel to be in safe from «Error 500». One of the hosting consultants (who take an eternity to answer) asked me if I used the ELEMENTOR plugin. Actually, I use it. But he has not answered me about Elementor. Urge someone can help me

    El blog con el que necesito ayuda es (visible solo para usuarios conectados).

  • Avatar de Desconocido
    galois · Moderador ·

    Sorry but you are in the wrong place.
    These forums are only for blogs/sites hosted by WordPress.com

    WordPress.COM and WordPress.ORG are completely separate and different http://support.wordpress.com/com-vs-org/

    And you should ask in the WordPress.org forums.
    http://wordpress.org/support/

    If you don’t have a username on the ORG forums, you’ll need to register one there.

    Cheers.

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