Не открывается сайт

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  sasha5109 · Member · Apr 4, 2022 at 3:42 pm

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  Весь день не загружается сайт. С админки зайти тоже не можем. Через VPN пробовали. Пишет следующее:

  Не удается получить доступ к сайту. Превышено время ожидания ответа от сайта goood.com.ua.
  Попробуйте сделать следующее:

  Проверьте подключение к Интернету.
  Проверьте настройки прокси-сервера и брандмауэра.
  Выполните диагностику сети в Windows
  ERR_CONNECTION_TIMED_OUT

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  helper-heroponriki · Member · Apr 4, 2022 at 4:09 pm

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  Hi there!

  Thanks for reaching out. I can only provide support in English and I used Google Translate to translate your message.

  Your site goood.com.ua is not hosted with WordPress.com but instead a site using the open-source WordPress software (from WordPress.org ) but hosted elsewhere.

  We cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. But, I can get you pointed in the right direction.

  It looks like your site is hosted at HOSTiQ. You should contact their support to see why your site keeps timing out when you try to visit it. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you find and fix the problem.

  I hope that clarifies things!

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  sasha5109 · Member · Apr 5, 2022 at 10:01 am

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  Thank you, you`ve helped a lot!