Не работает оповещение о новых публикациях через Email

  • Unknown's avatar

    Добрый день. Такая проблема – людям, подписанным на сайт через имейл, перестали приходить оповещения о новых публикациях. В свою очередь на самом сайте стало отображаться только 2 подписчика по имейлу, хотя я точно знаю, что их больше. В чем здесь может быть проблема и как ее решить? Спасибо.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    Здравствуйте!
    Я не знаю ни одной поддержки WordPress.com, предлагаемой на русском языке в настоящее время (надеюсь, кто-то может исправить меня, если я ошибаюсь).

    Попробуйте спросить на русском сайте WordPress.org https://ru.wordpress.org/support/

    Надеемся, они помогут вам в решении проблемы с электронной почтой!

    Удачи!

  • Unknown's avatar

    Admins.. here’s a bug… When replying using non-latin charset, the post is not bouncing to top of forum, and continues to show under the ‘topics with no replies’ link.

  • Unknown's avatar

    Also the ‘The blog I need help with… ” html is added to the reply. :).. like this ↓

  • Hi there,

    Can you please give me the email addresses of a few people who didn’t receive the email for your last post? Type each email on its own line, and only staff will be able to see it.

    @joerepublic

    It has nothing to do with the character set. Your reply was marked as spam because you are posting too many replies in a given time period. If you notice this happening, just tag the thread for staff and we’ll unspam you.

    Also, if you actually speak Russian, excellent. Feel free to help out in the Russian forums as well. But if not, please don’t post machine-translated replies to users in the English forum. Point them to the language-specific forum as you did, and feel free to still reply, but in English. And if it looks like something that needs staff help, go ahead and tag it for us as well and we’ll reply (also in English :) )

  • Unknown's avatar

    @kikkieh

    понял .. er I mean ‘got it’ :)

  • Unknown's avatar

    Hi! Thanks for you reply! These are the e-mail addresses that disappeared from the subscribers list. And their owners didn’t get the information about the last posts in my blog:
    (email visible only to moderators and staff)
    (email visible only to moderators and staff)
    (email visible only to moderators and staff)

    And this e-mail belongs to my friend,who subscribed yesterday but his address didn’t appear in the list at all:
    (email visible only to moderators and staff)

    @joerepublic

    I’m sorry. I thought that I sent my first message to the Russian forum. That is why I didn’t write it in English :)

  • Thanks for the emails. The subscription to your site for all four addresses is showing as pending, meaning the subscribed, but they didn’t click the link in the confirmation email we sent them. They won’t get any updated until they do that.

    It’s possible the confirmation emails went to spam, so please ask them to try confirming via this page instead:

    https://subscribe.wordpress.com

    They need to fill in their email addresses on that page. We will then send them a unique link via email which they can use to manage their subscriptions. Once the click that link, ask them to click on the Pending tab, and confirm.

    Let me know if that doesn’t work for any of them.

  • Unknown's avatar

    It worked. Thank you very much for your help!

  • Unknown's avatar

    You’re welcome, I’ll pass on your thanks :)

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