המערכת גבתה כסף אבל לא סיפקה את השירות
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קיבלנו חיוב בכרטיס האשראי אבל לא נפתחו לנו האפשרויות הפרימיום . אם מי צריך לדבר?
The blog I need help with is: (visible only to logged in users)
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Hi there, since the account you are posting from is only 1 hour old, is feezback.wordpress.com the site you need help with?
If yes, what WordPressdotcom premium upgrades are you not seeing in your site’s dashboard? Here’s a short list of what is included with a Premium bundle upgrade:
What you’ll get with this upgrade
- The included domain credit lets you add a custom domain to your blog (so ‘wordpress.com’ won’t be part of your blog’s address).
- Upload HD videos directly to your blog with VideoPress. No ads, no time limits, no watermarks — just your video.
- Choose custom fonts and colors with Custom Design, or go under the hood with the CSS editor.
- The No Ads upgrade makes sure ads will never show up on your blog.
- Extra 10GB of storage space will give you ample room for images, audio and video.
If you have questions about setting those up, or don’t see them in your Dashboard, please let us know.
I understand Hebrew so have answered your question here, but you’ve posted in the English language forum. if you prefer to receive assistance in Hebrew there is a Hebrew language forum available here: http://he.forums.wordpress.com/ (but, you’ll most likely get an answer quicker if you post here in English).
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(I’m a colleague of Sharon who posted this.)
Thank you for your response. When we try to add a domain, we get prompted to pay for a premium version (which we did, and received confirmation via the credit card company). Unfortunately I can’t take a screenshot at the moment.
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I’m still not sure I entirely understand for what WordPressdotcom site you are asking help. (See my above reply to Sharon)
Are you trying to register a domain or map an existing domain that you already own? https://en.support.wordpress.com/domains/
If so, when you try, do you receive an error?
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Have you’ve followed this Support doc? https://en.support.wordpress.com/map-subdomain/
Do you receive an error and, if so, at what point in the process?
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I’ve tagged this for Staff assistance because it looks to me like you are trying to map the full domain and not the subdomain according to the instructions I referred you to above.
Sorry I cannot help you further.
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Hey there,
I went ahead and mapped blog.feezback.com to feezback.wordpress.com from my end. You should be good to go.
Be sure to add a CNAME record through the registrar where you purchased your domain or through your DNS provider.
Let me know if you have any questions. Thanks!
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