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  xyd23515 · Member · May 23, 2023 at 12:50 am

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  我需要安装一些插件，提示PHP版本要更新到7.4，我在服务器端的设置里版本已经勾选7.4，但是我在wordpress后台无法更新php版本

  Self-declared URL: https://szxinyidapacking.com/wp-admin/index.php
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · May 23, 2023 at 11:39 am

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  Hi there,

  I used Google Translate to translate your message, as this is the English support forum. In your message, you said:

  I need to install some plug-ins, prompting that the PHP version needs to be updated to 7.4. I have checked 7.4 in the server-side settings, but I cannot update the php version in the wordpress background

  Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

  To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

  Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

  You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.

  As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!