兩個多月前收到電郵通知WordPress 版本升級～之後在電腦就無法登入～現在只能在手機Apps 登入～

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  ginnymak · Member · Feb 22, 2021 at 5:48 am

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  如何在電腦再次登入～？ 已經兩個多月無法更新網頁了～

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  staff-totoro · Staff · Feb 22, 2021 at 9:00 pm

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  Hi! I can use Google Translate to understand you: https://translate.google.com/

  Your said:

  How to log in again on the computer~? I have been unable to update the webpage for more than two months~

  I do not see any sites under your @ginnymak WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/sites.

  Is it possible you created your site under a different login?  Is it the case that you are using another provider like GoDaddy, Bluehost, Hostgator, etc. instead? What is the URL of the site you are needing help with?

  Happy to check in our system so we can take a closer look.

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  ginnymak · Member · Feb 23, 2021 at 3:34 am

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  Hi

  My account is under cakepowder123.com
  I use another name to login in the account.
  The site is exist now. But l cannot admin the site and update the detail through the website. What can l do? Thank you for your help.

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  fstat · Staff · Feb 23, 2021 at 9:07 am

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  Hi there,

  Your site is not hosted by us (WordPress.com). It is using the open-source WordPress software and it is hosted by Hostgator. Therefore, you need to contact them regarding your login issue.

  You can also try resetting the password by following these instructions:

  https://codex.wordpress.org/Resetting_Your_Password

  We’re only able to provide support for WordPress websites that are hosted by us. For help with your site you can also ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

  WordPress.com vs. WordPress.org