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  willchean · Member · Jan 22, 2025 at 3:45 pm

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  Title: Unauthorized Invoice for JE89125378 – Need Help

  Content:
  Hello,

  I recently received an invoice from Automattic Inc. with the following details:
  • Invoice Number: JE89125378
  • Amount: TWD 1,638
  • Date: January 22, 2025

  However, I did not make this purchase or authorize this transaction. I checked my WordPress.com billing history and did not find any record of this charge.

  Could someone please assist me in clarifying this issue? If this was sent in error, I would like to ensure it is canceled and no further charges are made.

  Thank you for your help.

  Best regards,will

  The blog I need help with is: (visible only to moderators and staff)

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  dikshaasingh · Staff · Jan 22, 2025 at 7:34 pm

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  Hi @willchean,

  I understand how concerning it must be to receive an invoice for a transaction you didn’t authorize. I’ve tagged this thread with modlook to bring it to the attention of the WordPress staff. They’ll be able to investigate this for you and provide further clarification.

  In the meantime, you may find it helpful to review the Why was I charged page for any related information. If the invoice includes a transaction ID or the payment card details, you can use these to trace the transaction.

  Rest assured, the team will assist you in resolving this issue. Thank you for your patience!

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  willchean · Member · Jan 23, 2025 at 12:32 am

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  Dear WordPress Support Team,  

  Thank you for looking into this matter. To assist your investigation, here is the information I have regarding the invoice:  

  

  

  Please let me know if you need any further information. I appreciate your prompt attention to this issue.  

  Best regards,  

  Will

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  dikshaasingh · Staff · Feb 4, 2025 at 1:16 pm

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  Hi @willchean,

  I appreciate you sharing the details and screenshots to help with the investigation.

  I used my best judgement to figure out these details, but I am not entirely sure that these are correct as unfortunately, it wasn’t able to find a match.

  • Transaction ID: JE89125378
  • Name on Card: Will Chean
  • Date Charged: January 22, 2025
  • Last 4 Digits of Card: 9424
  • Amount: TWD 1,638

  To resolve this, I recommend the following steps:

  1. Check your bank statement – Your bank statement should be able to confirm where this charge originated and provide more details like Transaction ID.
  2. Review the Why was I charged? page – This page can help you determine if the charge is linked to any WordPress-related services, such as domain renewals or other subscriptions. You visit this page and fill the required details on your own.

  I understand how frustrating this situation can be, and I truly hope you’re able to get it sorted quickly.

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  aisajib · Member · Feb 6, 2025 at 2:24 pm

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  Hi @willchean

  I just checked your WordPress.com account and found that the 1,560 TWD payment was for the WordPress.com Personal plan purchase on your site, which has since been deleted. The amount has already been refunded, as you can see by clicking here.

  However, you mentioned that the transaction took place on January 15, 2025. I can see the payment took place on December 29, 2024, and we refunded it on January 4, 2025. I wonder if the transaction you saw on January 15, 2025, is actually the refund.

  Could you check with your bank to confirm if it was indeed the refund hitting your bank account and not a separate/second charge?

  Please let us know what you find.

  Thanks!