我需要退款 但在我的夠買計錄無法申請退款

  • Unknown's avatar
    b0983388137 · Member ·

    我需要退款 但在我的夠買計錄無法申請退款

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    dragstor · Member ·

    Hello! 👋🏼

    All purchases can be refunded during the refund period, which is specific for each purchase.

    I suggest referring to this link to learn more about the refund periods, and how to get a refund:

    WP
    Refunds
    in WordPress.com Support
    3 min read
    WordPress.com is happy to issue refunds for purchases within our refund timeframes. You can cancel most purchases directly from Upgrades → Purchases in your WordPress.com dashboard. How to Get a RefundWhen do I Get my RefundWhere do I Get my RefundRefund PeriodsPlansAdd-onsDomainsEmailPremium ThemesMarketplace ThemesPremium PluginsBuilt By WordPress.com ExpressGift Subscriptions How to Get

    If your purchases are outside the refund periods explained in the guide above, getting a refund is not possible.

    You can see all your active subscriptions by logging in to your WordPress.com account, and navigating to Upgrades → Purchases.

    Additionally, you can see your Billing History (receipts) in the tab “Billing History”, or via this direct link: https://wordpress.com/purchases/billing-history/

  • Unknown's avatar
    b0983388137 · Member ·

    這裡沒有顯示任何的消費明細 也有打給銀行問過了 卡也已經確認刷過了

  • fstat · Staff ·

    Hi there,

    We have no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into (@b0983388137).

    Please use the following tool to determine if the purchase you’re referring to is associated with WordPress.com or not.

    Why was I charged?
  • Unknown's avatar
    b0983388137 · Member ·

    我要退款的項目是當初申辦這個帳號所購買的虛擬主機，我都有帳號了怎麼會沒有消費紀錄

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    The item I want to refund is the virtual host that I bought when I applied for this account. I already have an account, so how come there is no consumption record?

    It’s possible there’s another WordPress.com account where the charge occurred, which would explain why you don’t see any purchases on this account. We don’t see any purchases on your @b0983388137 account either. So the likely reasons for that are:

    1. The charge occurred on a different WordPress.com account.
      To find that out, please go to https://wpchrg.wordpress.com/ and enter details from the charge. You’ll find the option on that page to submit a form that goes to our billing team. They will get back to you via email.
    2. The charge didn’t come from WordPress.com.
      From the translated message, I’m not sure what “virtual host” means, and I suspect you may have paid a different company, not us.

    If you have a receipt of this payment, you can also reply to the receipt or forward that to billingsupport@wordpress.com so our team can investigate that further.

  • Unknown's avatar
    b0983388137 · Member ·

    我之前都是使用目前這個帳號申請 ,這個帳號也確實使用過你們的產品

    這是我的購買明細

  • aleone89 · Staff ·

    Hey there,

    I’m going to run your responses through Google Translate and respond in English if that’s ok? But feel free to communicate in your own language if you feel more comfortable.

    I used the current account to apply before, and this account has indeed used your products

    This is my purchase details

    This is a purchase made with Bluehost – not with WordPress.com. For help you need to reach out to https://www.bluehost.com/help.

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