退款問題

  • Unknown's avatar
    tphua · Member ·

    你好，我在3/24購買網址，4/08申請取消訂單，請問為什麼不能退款，購買後14天，如果認真算應該只差幾小時，難道就因為這樣不能取消? 可否幫忙取消，我十分需要你協助處理件事，謝謝。

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    I can confirm you have cancelled the upgrade but for some reason a refund was not issued. With this in mind I have manually issued a refund for NT$9,588.00. You can see a receipt confirming this refund here:  https://wordpress.com/me/billing

    You can expect to see the funds in your account, but it can take a billing cycle or two depending on your institution. I can confirm the refund was processed on our end, but you may also wish to contact your credit card company to confirm.

    More info: https://wordpress.com/support/refunds/#when-do-i-get-my-refund

  • Unknown's avatar
    tphua · Member ·

    Dear Totoro,

    I saw the refund in billing and I appreciate for your help to this issue.

    Regards,

    tphua

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