退款問題

  • Unknown's avatar
    arestudiobyare9c4d17c86a · Member ·

    你好，我在上禮拜之前就已經取消我訂購的方案，但到今天查看還是沒有刷退，請問是什麼原因？

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  • darusja · Staff ·

    Hi there!

    I translated your message to:

    Hello, I have canceled the plan I ordered before last week, but I still haven’t checked it out today, what is the reason?

    Bear in mind that the refund window for annual plans is 14 days, you refunded it 7 days too late but I was able to make an exception and refunded it.

    Refunds usually take 5-10 business days to appear on your statement, but some banks outside of the United States may require more time to process the refund.

    Would you mind sharing with me why you’re canceling? We use feedback like yours to help improve our products. If there’s anything I can make better for you, I’d be happy.

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