顧客無法登入

  • Unknown's avatar
    bibo1243 · Member ·

    商店之前因為訂閱到期失效，後來繳費重新啟用之後，原先存在的顧客都無法登入
    請問這有辦法復原嗎？

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    geekinthegirl · Member ·

    Hi there!

    Thanks for getting in touch. I’ve used Google Translate on your message so that we can help you here :)

    I can see you’ve mentioned that your Business plan for tkcy96608432.wpcomstaging.com expired, and that existing customers can’t log in after you renewed your plan.

    Taking a look now, I’m not able to see a Business plan associated with tkcy96608432.wpcomstaging.com – however there is a newly purchased plan for bibo1243.wpcomstaging.com.

    Is this correct, or did you mean to purchase the plan for tkcy96608432.wpcomstaging.com instead?

    Let us know, and if you have any other questions at all, please don’t hesitate to ask.

  • Unknown's avatar
    bibo1243 · Member ·

    Hi,

    bibo1243.wpcomstaging.com this site is correct.

    customers can’t log in.

    If they create a new account with the same mail address, they can log in with new account. But their previous account can’t be use. I tried reset their password but it always show me account doesn’t exist or wrong password.

  • Unknown's avatar
    bibo1243 · Member ·

    Is it possible to log in with original account instead of create new account for customers?

  • aleone89 · Staff ·

    Hey there,

    If they create a new account with the same mail address, they can log in with new account. 

    What is the username of the account that’s facing issues?

    We can take a closer look and try and see what they’re seeing perhaps?

    Many thanks.

  • Unknown's avatar
    bibo1243 · Member ·

    Hi,

    I can see yb01 in user list.

    But yb01 can’t log in this site.

    The system keep saying wrong password even if I change his password.

    Many accounts get the same problem as this account.

  • staff-95percentghost · Staff ·

    It sounds like these accounts are getting caught in the WordPress.com “secure sign-on” function, which you can read about here:

    Configure Your Site’s Log In Access

    This function forces login to go via a WordPress.com account. So if the user account is created by you (and is not linked to a WordPress.com account), then this may be why the problem remains even after you change the password.

    You can switch the Secure Sign-On setting off, if you prefer not to use it! You can find it in Settings > Security (as mentioned in the guide). Please note: switching this setting off means that you may have to reset your own password for your site; it is separate from your WordPress.com password!

  • Unknown's avatar
    bibo1243 · Member ·

    Hi,

    I can’t change the settings. It’s strange.

  • Unknown's avatar
    bibo1243 · Member ·

    Hi,

    I finally found it in Jetpack dashboard.

    The problem had been solved.

    Thank you for all your help.

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