사이트를 삭제를 부탁드립니다.

  • Unknown's avatar
    theogrowth · Member ·

    안녕하세요 담당자님,

    사이트를 삭제하기 위해 유료 요금제는 전부 취소했습니다. 그런데 아직 취소가 진행 중이라며 삭제가 되지 않습니다..

    부디 저를 도와주세요!

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • supernovia · Staff ·

    Hey there, I used Google Translate to understand:

    In order to delete the site, I canceled all paid plans. However, it says the cancellation is still in progress and cannot be deleted. Please help me!

    It looks like the site got stuck while downgrading. I can downgrade your site, but we need to address these caveats first:

    • Plugins and third-party themes will be removed and can’t be added without re-upgrading to Business
    • The site will likely revert to using a theme you had prior to upgrading
    • We’ll do our best to migrate any content over, but there is some potential for loss, as any custom content created by plugins and themes may not be carried over
    • The site will be set to private when we downgrade it, so you have a chance to fix the theme and whatnot as needed.
    • If needed, you can make a backup of the site first.

    If all of that works for you, respond here and we can help you get downgraded properly, then you should be able to cancel. Thanks!

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