1. Error in charge to my visa account 2. My email is incorrect

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  carolesikes · Member · Jan 20, 2022 at 6:31 pm

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  I have been overcharged for site: carolestexas.blog and my email address is crazy wrong!

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Jan 20, 2022 at 6:40 pm

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  We have no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

  If the charge is located using the above site, but you are not presented further options, please contact us via billingsupport@wordpress.com

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  staartmees · Member · Jan 20, 2022 at 7:07 pm

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  staff-blorbo According to an earlier thread, https://wordpress.com/forums/topic/my-visa-statement-lists-a-payment-to-wordpress-prhefznotq-of-102-34/, the site is carolestexasblog.com

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  staff-sheva · Staff · Jan 20, 2022 at 9:25 pm

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  Hi @carolesikes,

  I can see the recent charges for the account that owns the carolestexasblog.com site. What was your concern? Please keep in mind, we did reach out to you earlier, as seen in the link shared above.

  Regarding your email address, it looks like you signed up for another WordPress.com account when logging in through Apple, rather than logging into the account that owns the carolestexasblog.com site.

  You can log out of your current account by following this link: https://wordpress.com/me

  When logging in again, please login with your proper email address. If you’ve forgotten your password, here’s how you can reset it: https://wordpress.com/support/passwords/#lost-password

  I look forward to hearing from you.