10GB upgrade did not renew

• 

  a2050 · Member · Jan 23, 2016 at 8:30 pm

  • Copy link
  • Add topic to favorites

  I received three email messages stating that a 10GB space upgrade I purchased last year would auto-renew for $20, which is I what I wanted. Then I received an email stating the auto-renew failed and that I needed to renew manually. However, the link provided (to https://wordpress.com/purchases) only offers a choice between Premium or Business plans, without just the space upgrade. Can a staff member help? This is for a family blog, and I haven’t missed a day of posting a photo since my daughter was born 5.5 years ago. :(

• 

  auxclass · Member · Jan 23, 2016 at 8:40 pm

  • Copy link

  flagged for the staff to help – sounds like one of the staff broke the renew again

• 

  carinapilar · Member · Jan 25, 2016 at 6:16 pm

  • Copy link

  Hello a2050!

  I found that this was fixed by email already. :)