11thpathfindercompany.org
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Live Chat Support
The blog I need help with is: (visible only to logged in users)
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Hi there,
Apologies, but we can’t help with your issue directly because your site is not hosted on WordPress.com managed hosting. Your site appears to be using WordPress.org and is hosted by Bluehost.
There are some differences between WordPress.com and WordPress.org. If you aren’t sure about them, please check the following page that explains it: https://en.support.wordpress.com/com-vs-org.
To explain, WordPress.com is a fully managed hosting provider that uses a custom server environment optimized for WordPress, provides built-in security and performance improvements, and in-house support for your site questions.
You definitely have the option to move your site to WordPress.com so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting.
Additionally, At WordPress.com, only Premium, Business, and Ecommerce plan users can access the Live chat support. If you’d like to know more about this service, we have a helpful guide available for you here: https://wordpress.com/support/live-chat/.
Depending on the level of support included with your hosting plan, you can access the live chat at Bluehost here: https://www.bluehost.com/contact.
I hope this information is helpful to you!
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