$13 Domain mapping fee kept when I did not transfer my domain.

  • Unknown's avatar
    dannycrowell · Member ·

    I’ve had enough of this insipid communication.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-pinksnail · Member ·

    dannycrowell,

    This forum is volunteer based help as we are not WordPress employees. Can you be a bit more specific in your question so that we can better assist you? I believe you are saying that you paid $13 and did not get your domain transferred? A wordpress website can be free, however if you wanted a customer domain, you did the right thing.

    Please help us understand you better.

  • Unknown's avatar
    dannycrowell · Member ·

    I never did point my domain to WordPress. It was an issue from the beginning. I spent 3 days, different support persons, trying to get my domain released from Tucows. No avail. No one seemed to know what to do. Hours spent pecking back and forth. I finally went to GoDaddy (phone conversation) and the issue was resolved in minutes. GoDaddy now Hosts my domain (I guess this is the correct terminology) and I will be pointing it to some other site than WordPress.
    From my $99 Premium upgrade, I got back $86. $13 kept for “domain mapping.”

  • Unknown's avatar
    helper-pinksnail · Member ·

    I am glad GoDaddy was able to resolve the issue for you. Did you need assistance migrating your blog off WordPress? This might be valuable information for your needs.

    Let us know if there is something more specific that you would like help with.

  • Unknown's avatar
    timethief · Member ·

    1. What is the domain URL?
    2. What is the underlying .wordpress.com URL?
    3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
    4. When was the upgrade purchased?

    Refunds
    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

    Note: It takes from 1 – 2 weeks for the refund to be received.

    Canceling upgrades
    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  • Unknown's avatar
    timethief · Member ·

    dannycrowell.com is hosted by NeuStar
    WHOIS: Click Here
    IP Address: 75.98.17.67
    Name Servers:
    ns3.vpweb.com
    ns4.vpweb.com
    ns2.vpweb.com

  • Unknown's avatar
    timethief · Member ·

    I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • staff-ozmodiar · Staff ·

    I have processed the rest of that refund for you. Please be aware that it can take up to 7-10 business days for refunds to show up on your statement.

    Please let me know if there is anything else I can do for you and our apologies for any inconvenience.

  • The topic ‘$13 Domain mapping fee kept when I did not transfer my domain.’ is closed to new replies.