$13.00 charge?
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I own two upgraded/personal WordPress sites. I recently upgraded the second one because I wanted to attach it to an old domain name and was told I needed to upgrade to at least the personal plan if I wanted to do that. I was under the impression that the ability to map one domain name was included with that $48.00 per year price for the personal page, but I just got a $13.00 charge from WordPress that I can’t track down. Then I got into my older WordPress account and saw that it was also charged this $13.00 charge, not just once, but twice. Once in December of 2016 and again in January of 2017. Am I to understand correctly that even with the personal plan, if you map a domain you’re going to be paying $13.00 a year for it?!?!
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There are 3 ways to add a custom domain to your blog. Please note that an active WordPress.com plan is required to add a custom domain to your site. https://en.support.wordpress.com/domains/#getting-started
WordPress.com does not accept domain transfers but mapping an existing domain is possible. http://support.wordpress.com/domain-mapping/map-existing-domain/ The domain or mapping of any existing domain URL is included in the pricing for a personal upgrade, a premium and a business upgrade. The WordPress.COM upgrade for mapping a domain must be renewed annually.
Stand alone upgrades for domains were discontinued over a year ago. You have to register a plan and the lowest cost plan is the Personal plan.
You can use the Personal Plan if all you want is a custom domain, removal of advertising, live chat support and 6GB Storage Space but you need to add the plan first. If you add the domain first, Premium is selected automatically.
Go to http://wordpress.com/pricing to upgrade.
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Am I to understand correctly that even with the personal plan, if you map a domain you’re going to be paying $13.00 a year for it?
Yes. That’s correct. Domain mapping is not done free of charge.
There are 3 ways to add a custom domain to your blog. Please note that an active WordPress.com plan is required to add a custom domain to your site. https://en.support.wordpress.com/domains/#getting-startedWordPress.com does not accept domain transfers but mapping an existing domain is possible. http://support.wordpress.com/domain-mapping/map-existing-domain/ The domain or mapping of any existing domain URL is included in the pricing for a personal upgrade, a premium and a business upgrade. The WordPress.COM upgrade for mapping a domain must be renewed annually.
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Then I got into my older WordPress account and saw that it was also charged this $13.00 charge, not just once, but twice.
I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question
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Yes, to clarify, there is a domain credit that you receive with your purchased personal plan that you can either use to register a domain or map a domain your have hosted elsewhere. Any additional domain will need to be purchased.
Can you contact us from the other account that has the recently purchased upgrades? I would be happy to look into the potential double charge for you.
Thanks,
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Thank you, timethief!
darnelldibbles: I think my question is unclear. Let me try again–
These are two separate WordPress accounts linked to two separate personal plans. One belongs to me, the other belongs to a friend, I simply pay for them both. Both accounts each have their own separate domain and only one domain. There are not multiple domains attached to either account.
My account (this one) has two $13.00 charges. One is from December 2016 and the other is from January 2018. These are separate from the $48.00 annual charge for my personal account. What is this $13.00 charge?
My friend’s account has just been given a $13.00 charge, separate from the $48.00 that I paid to upgrade her to a personal account.
What are these $13.00 charges?
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Please provide the URLs of the domains for each site and the username account that’s relevant.
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Hey @juliasimpson,
No worries, I totally understood your initial question! The reason I asked for the name of the other account is because I do not see the $13 charge from January 2018 under your account that you mentioned. What I do see:
- The initial mapping charge on January 2016 for $13
- The mapping renewal charge in December 2016 for $13
- Personal Plan that you purchased on September 2017 for $28
Since your mapping and Personal Plan were purchased at different times, you received two different charges for them. That is why you received a charge in January 2018 of $13 for the mapping. But strangely, that charge isn’t under this account. It must be under the other account – which is why I wanted to take a look to make sense of everything.
Hopefully that makes sense. If I can take a look at the other account, I can let you know what charges I see under it and if there were any unnecessary charges.
Let me know, thanks!
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I’m so sorry, I meant January 2017. I’m so used to correcting ’17 to ’18, that’s what I typed. And I also had one of the dates wrong anyway. Now I actually have my billing information open as I should have before I responded. My apologies.
The two charges in this account are from January 2016 and December 2016.
In the second account (writermlc) the $13.00 charge just came through.
So, my question is this: if I upgraded to a personal account in both cases, why am I being charged at all? Shouldn’t both of those personal accounts have come with one free domain mapping?
And why was I charged the $13.00 a second time in this account?
I need to understand what is going on here or I will need to get my lawyer involved, because it appears that WordPress may be perpetrating a scam against its users.
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You can disregard. I have opened a chat with another happiness engineer to get this resolved more quickly. Thank you for your help.
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