14day cancellation policy

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  aidydrum · Member · Mar 13, 2022 at 10:32 am

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  Hi I’ve not got approval from the partners for this idea and sadly want a refund please. When I signed up I had 14 days trial offer and used my personal card.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  justjennifer · Member · Mar 13, 2022 at 10:34 am

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  Hi, if you made any purchases under this account you are posting from, you can check in your account/purchases dashboard to see if there any active WordPress.com upgrades and, if so, you can also cancel from there. https://wordpress.com/me/purchases

  More information on cancelling purchases in this support document https://wordpress.com/support/manage-purchases/

  Post back here if you need further help.

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  aidydrum · Member · Mar 13, 2022 at 11:57 am

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  Thanks JustJennifer. I’ve already changed my subscription described in the links. I fear I’m over the 14 day (started blog Saturday night two weeks ago), by half a day… Poor show if a first time blogger can’t get a refund. Was hoping to be able to call this morning, but …

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  justjennifer · Member · Mar 13, 2022 at 1:05 pm

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  Hello again, I also flagged this thread for Staff attention and assistance. They can see what is going on in your account. Thanks for your patience while they get back to you.

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  helper-heroponriki · Member · Mar 13, 2022 at 3:21 pm

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  Hi there:

  Your upgrade also included a domain registration, which has a 96 hour refund window, so you would not be eligible for a full refund.

  We’ll reach out via email with more information.

  Thanks.

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  aidydrum · Member · Mar 13, 2022 at 6:03 pm

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  Thank you JustJennifer for linking me to the Staff. Thank you Csonnek for looking into and resolving this. Very kind all around. Thank you.