2 billing charges – no active plan

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  gigslvdr · Member · Feb 3, 2025 at 11:24 pm

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  I’m trying to subscribe to the basic plan. The checkout screen asked to try again and I did so. Showed the same error again. Then I got the push notification from my bank credit card app: was charged the 2 times. Not showing any active subscription and I don’t have access to a ‘human support’. How to get support to get my money back for one of the billings and my subscription activated fpr the other one?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  gigslvdr · Member · Feb 3, 2025 at 11:28 pm

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  The receipt:

  

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  staartmees · Member · Feb 4, 2025 at 7:41 am

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  Check those charges at https://wpchrg.wordpress.com/

  You can manage your purchases as described at https://wordpress.com/support/manage-purchases/