2-level security and printing backup codes

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  jdougher3 · Member · Mar 23, 2014 at 6:31 pm

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  Tried printing backup codes failed, now need backup code to generate new ones (catch-22) — how to fix this? I need 2-level authentication, have Google authenticator on my Android device, but would like backup codes in case — thx, jd

  The blog I need help with is: (visible only to logged in users)

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  gracejiyoung · Member · Mar 25, 2014 at 8:56 pm

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  Hi John!

  Once you have successfully logged into your account, please go here:

  https://wordpress.com/?ssl=forced#!/settings/security/

  Click on the “Generate Backup Codes” button and print a copy of your backup codes. If you do not see the backup codes please ensure that the window they appear in was not blocked by your browser.

  Once you see them please write them down if you cannot print them.

  Thank you!

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  jdougher3 · Member · Mar 26, 2014 at 1:22 pm

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  Thank you, and I regret that it is already too late as (it seems) my pop-up blocker kicked in before the backup codes appeared; now when I try to (re)generate backup codes, I am asked to enter a code that I never saw (hence the catch-22) — for now I am just not losing my phone, but if I cannot get a resolution I feel sort of stuck. Regards, jd

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  gracejiyoung · Member · Mar 26, 2014 at 4:36 pm

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  Hi John,

  Can you please try clearing out your cache and cookies using the guide below?

  Solve Common Browser Issues

  Once you clear it, restart the browser and please make sure your pop up block is turned off. Then, try going into the link below again.

  Let me know how that works out.