2 profiles => 1 profile

  • Unknown's avatar
    marliese1 · Member ·

    Dear all

    I have a problem with my wordpress account. Apparently I have two profiles that are connected to the same site http://www.readmymind.be (hosted by just sales). First one is marliese9 which is connected to a hotmailaddress. Second one is marliese1 which is connected to another e-mailaddress.

    Marliese9 is connected to jetpack. I need marliese1 tot login to wordpress-admin. The two profiles create conflict when I use the WP-app. If I login as marliese9 I can see everything I want to, but I can not react to or approve comments. If I login as marliese1, I can react, but I don’t see the blogs I follow and I don’t see my stats. I want to keep one of the profiles. Preferably marliese9. Can this be solved? My hosting company couldn’t help me with this!

  • fstat · Staff ·

    Hi there,

    If I login as marliese9 I can see everything I want to, but I can not react to or approve comments.

    This is happening because your site is using an outdated version of Jetpack (v. 5.5.1). Please update Jetpack to the latest version (v. 6.4.2) and you’ll be able to fully manage it through WordPress.com.

  • Unknown's avatar
    marliese1 · Member ·

    Thx, will do. But why do I have to profiles linked to the same page?

  • Unknown's avatar
    brookedot · Member ·

    Howdy,

    But why do I have to profiles linked to the same page?

    I am seeing two WordPress.com accounts, marliese1 and marliese9. As you mentioned only marliese9 is connected to WordPress.com through Jetpack. The other account, which you are currently logged into, is not connected to your site via Jetpack.

    What it sounds like is going on is that your WordPress site also has a user marliese1 which is not associated with WordPress.com. (which is actually a third user).

    To recap, what I think is going on here is this:
    – marliese1: The WordPress.com account you’re logged into and posting from now, not connected to the site.
    – marliese1 an account on your self-hosted WordPress site not associated with WordPress.com/Jetpack
    – marliese9: WordPress.com account associated with the site via Jetpack.

    If that’s the case, once you update Jetpack you should be able to log in to the WordPress App using just marliese9 and manage everything through Jetpack.

    Hope this helps and let us know if you have other questions.

  • Unknown's avatar
    marliese1 · Member ·

    The update has indeed worked. I just don’t like I need two accounts. Because when I want to go to my self-hosted wordpress dashboard. I can only log in with marliese1. Then indeed I’m logged in with that account, but marliese9 is associated with my Jetpack. I would rather have that I could also login with marliese9 and could delete marliese1. So if anyone knows how to do that. Let me know.

    But for now the problem I had is at least solved :-)!

    Thx for the help.

  • kokkieh · Staff ·

    The marliese1 username on your self-hosted site cannot be deleted. That account is the admin user of that site, and was created specifically for that site when you installed the WordPress software. Without that account, that site will have no admin and you’ll have no way to log into WP-Admin directly. In other words, the site will be unusable.

    To use the marliese9 username for the admin account on that site you’ll need to either create a new admin, make it the primary admin, and then delete the marliese1 admin, or you’ll need to use a plugin or directly access the site’s database to change that username. You can find a tutorial to do this here:

    https://www.wpbeginner.com/wp-tutorials/how-to-change-your-wordpress-username/

    Even if you do this, it will still be a different account than your WordPress.com account with the same username, with its own password. There is no way to have the admin account on your site and the WordPress.com account become the same account, because there is no connection at all between the two.

    To put it another way, WordPress.com works differently from stand-alone WordPress sites. On WordPress.com you create an account, and then you add sites in that account that are all accessed by that same account. You can also connect stand-alone sites via Jetpack, allowing you to also access those sites via the WordPress.com account. This is what you currently have with the marliese9 account.

    But with stand-alone sites, the site is created first, and then the account is created as part of the site. And only that one site can be accessed by that particular account. This is the other marliese1 account you use to access WP-Admin on your site.

    Let me know if that still doesn’t make sense.

    ==============================

    But now let me suggest another option:

    Jetpack has a feature where you use your WordPress.com account to access WP-Admin on a stand-alone site. It’s called Single Sign-on, and what that will essentially do is disable the marliese1 admin password for the site, and telling your site to use the WordPress.com username marliese9 instead. The marliese1 admin user won’t be gone, but you won’t need to use it to log into WP-Admin, as long as Jetpack keeps working.

    To enable this feature, first log in as the marliese9 WordPress.com account that owns the Jetpack connection. Go to My Site ->Settings ->Security, and look for the log in with WordPress.com option. Enable that.

    Once you do that you can effectively forget about the marliese1 admin user on the site, though do keep the password for that user safe somewhere, as you’ll need it should Jetpack ever become disconnected and you need to log into WP-Admin directly.

    ========================

    The marliese1 WordPress.com username you’re using to post here in the forums has no connection to either of the other accounts or to your site, so it would be safe to delete this account.

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