2 Step Authentication (SMS Not Working)

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  redomadigital · Member · Apr 14, 2015 at 2:04 am

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  I have another account. I had to create an account just to log in and post here.

  Here’s the issue. I use Google Voice. I setup 2-step authentication on my primary WordPress.com for JetPack and Stream. I can’t access my account because it wants 2-step authentication where it sends me a text message. However, the number is correct but it’s not sending the SMS authentication code to my Google Voice number. This is my primary phone number and it’s not working. It used to… I use this account to setup Stream and JetPack for my websites. I desperately need help.

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Apr 14, 2015 at 11:47 am

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  Hi there. Have you tried the backup codes that were generated when you first activated two-step authentication?

  If the backup codes won’t work, or if you did not print them out, then your only other option is to submit the Account Recovery Form and then wait for staff to contact you via email: https://en.support.wordpress.com/account-recovery/#account-recovery-form

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  louisdanker · Member · Apr 14, 2015 at 11:48 am

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  Get the Google Authenticator app? Or have you done that already?

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  louisdanker · Member · Apr 14, 2015 at 11:48 am

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  Get the Google Authenticator app? Or have you done that already?

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  kokkieh · Staff · Apr 14, 2015 at 11:50 am

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  @gouis23
  That won’t work at this point. You cannot activate the app while you’re locked out of your account.