2-Step Verification

smhmayboudi · Member · Jan 1, 2014 at 9:07 am
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Hi there, I change my mobile phone and I lost the key generator app. I installed the google authenticator and I want to scan QR Code again in my device. Would you please help me with this issue.
thistimethisspace · Member · Jan 2, 2014 at 12:10 am
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I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
smhmayboudi · Member · Jan 2, 2014 at 6:56 am
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I solve my problem as follows:
1- Generate Backup Codes
2- Disable 2-Step Verification
3- Enable 2-Step Verification

My suggestion about such a kind issue which a lot of people has, is to put the QR Code and tester hidden inside the security page and by pressing a button, it become visible.
rachelmcr · Member · Jan 2, 2014 at 11:36 am
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Hi there,

If you ever need to reinstall the Google Authenticator app (for example if you switch to a new phone), you’ll need to disable two-step authentication on your account first and then set it up again with the new app. We have instructions for disabling and setting up two-step authentication here: Two Step Authentication

Please let me know if I can provide any further help with this. :)
smhmayboudi · Member · Jan 2, 2014 at 2:17 pm
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I solved my problem. However, is there any way to do it more user friendly? Where can I suggest a feature to WordPress development team?
rachelmcr · Member · Jan 2, 2014 at 2:41 pm
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Hi there,

I can pass along your feedback to our team. However, because of how the Google Authenticator app works, there isn’t a way to switch to a new phone without first disabling two-step authentication and then re-enabling it with the app on your new phone.
smhmayboudi · Member · Jan 2, 2014 at 4:35 pm
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Thanks in advance for all your efforts.
It is your nice to follow up this issue. It may be very beneficial for many users.

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