2-step verification issue

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  btg3 · Member · Jan 20, 2014 at 9:48 pm

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  Hello,

  I unintentionally lost access to my WordPress.com account after switching phones and deleting Google Authenticator. I thought that my account was also linked to my phone number as a backup means of verification via SMS, but apparently it was not.

  I would really appreciate any help you could give me. I need to access my blog asap and anything you can do to help is much appreciated.

  My blog address is: http://banterwithben.wordpress.com

  Thanks!

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  timethief · Member · Jan 20, 2014 at 9:55 pm

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  See here http://en.support.wordpress.com/security/two-step-authentication/#disabling-two-factor-authentication

  You can visit https://en.wordpress.com/wp-login.php?action=lostpassword
  and click the “Need More Help” link and complete the form for account recovery. https://en.wordpress.com/wp-login.php?action=recovery Our account recovery team will get back to you by email so you can discuss the options in private.

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  btg3 · Member · Jan 20, 2014 at 10:29 pm

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  Thank you Timethief.

  I tried the third link, hopefully something positive will happen.

  (The first link will not help because I cannot even log in to remove 2-step verification. The second link will not help because if I reset my password then two step is still being used.)

  Do you have any other tips while I wait?

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  timethief · Member · Jan 20, 2014 at 10:30 pm

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  No I’m sorry , I don’t.

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  btg3 · Member · Jan 20, 2014 at 10:47 pm

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  Timethief,

  I noticed on other forum users with similar issues as mine you stated,

  “I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.”

  Is there anyway we could also try this tactic to fix my problem?

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  timethief · Member · Jan 20, 2014 at 10:49 pm

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  It will not expedite the Account Recovery Staff. They deal with requests as would be expected ie. the ones with the earliest date and timestamps will be dealt with first and they will move forward to the most recent ones.

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  btg3 · Member · Jan 20, 2014 at 10:50 pm

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  Okay, I understand the process. Once again, thank you for you help!

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  kardotim · Member · Jan 21, 2014 at 1:45 pm

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  If you can reply back from the blog owner’s account (btg2) or send an e-mail that’s associated with that account, we can send you a recovery code.

  Looking forward to your reply.

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  btg3 · Member · Jan 21, 2014 at 4:11 pm

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  For my blog, http://banterwithben.wordpress.com (my account btg2), the email address is (email visible only to moderators and staff).

  What is your email address so I can send you an email?

  Please note, I would reply to this forum through btg2, but I cannot log into the forum because my 2-step verification is not working. Therefore I am resound through my other blog.

  Thanks.

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  kardotim · Member · Jan 21, 2014 at 4:46 pm

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  Right! sorry about that. You can send an e-mail to this e-mail address (click here).

  Thank you!

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  btg3 · Member · Jan 21, 2014 at 7:01 pm

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  Kardotim,

  I sent you an email from my (email visible only to moderators and staff) account and made the subject line “http://banterwithben.wordpress.com 2-step verification forum followup.”

  Please check out the email.

  Thank you!

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  kardotim · Member · Jan 22, 2014 at 9:11 am

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  We’ve replied to you by e-mail.

  Thank you.

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  btg3 · Member · Jan 22, 2014 at 6:11 pm

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  Yes, everything is taken care of.

  Thank you for you help.

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  kardotim · Member · Jan 22, 2014 at 7:44 pm

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  Awesome :)

  Feel free to contact us if you have any other questions.