28 hours have passed without any email replies or online support

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  meteor6688 · Member · Oct 5, 2024 at 10:08 pm

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  The purchased business plan stated that it would provide 24/7 online technical support, but now 28 hours have passed and there have been no email replies or online support.
  My website has been continuously crashing and suffering heavy losses, and the situation is ongoing…
  Is this company still operating? Why is it so abnormal? Is there anyone like me?

  The blog I need help with is: (visible only to logged in users)

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  dragstor · Member · Oct 7, 2024 at 7:26 pm

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  We apologize for not getting back to you sooner!

  Our help center has been updated recently, so even if you don’t see an immediate reply from us, rest assured we’re still here and will get back to you in this messaging window.

  As for your email, I see a recent reply from us. I’ll close this thread, and we’ll continue via email 😊