2FA

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  mode3manage · Member · Oct 22, 2020 at 10:41 pm

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  I got a new iPhone. I transferred my data. All look good. Til I tried to log in to WordPress. The Authenticator 2Fa did not transfer. I saved my ‘private key for Google Authenticator, but WP will not accept that. I am locked out of my account. HELP!

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  staff-mckluskey · Staff · Oct 23, 2020 at 8:44 am

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  Hi,

  Could you please confirm which account are you trying to access? Is it for mode3manage? Also, are you trying to do that via WordPress mobile app?

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  mode3manage · Member · Oct 23, 2020 at 1:31 pm

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  KevinCecil

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  staff-ozmodiar · Staff · Oct 23, 2020 at 3:11 pm

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  Hi!

  Can you reach out to passwordhelp@wordpress.com from the email address associated with the WordPress.com user account you are trying to access?

  Let us know if anything is unclear or you have any further questions.