2FA: Authenticator app is gone

  • Unknown's avatar
    thuressonmalcom · Member ·

    Hello! My old phone had the 2FA app installed but crashed and everything is gone. I have the backup codes but they won’t work in the regular verification field on wordpress.com. Is anyone able to help me solve this problem? Is there another field where to ude those backup codes? Thanks!

  • Unknown's avatar
    helper-heroponriki · Member ·

    If you lose your device or security key, accidentally remove the authenticator app, or are otherwise locked out of your account, the only way to get back in to your account is by using a Backup Code.

    To use a backup code, fill in your login details like you normally would. When asked about the login code enter the backup code instead. Remember: backup codes are only valid for one time each so be careful when using them.

    Try a different code than one you’ve tried before and let us know if you still have the same issue.

  • Unknown's avatar
    helper-heroponriki · Member ·

    Additionally, since you’re posting to the WordPress.com forums, you do seem to have been able to log into your account.

    You might want to disable 2FA, clear out any backup codes you have saved, and start over from scratch. You can read more about this here:

    https://wordpress.com/support/security/two-step-authentication/

  • The topic ‘2FA: Authenticator app is gone’ is closed to new replies.