2FA Code in Google Authenticator Not Working

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  samantha9377015993 · Member · Mar 18, 2024 at 1:11 pm

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  Whenever I enter the access code from my Google Authenticator App, it says invalid code.
  I tried to clear the cache, used a different browser and device to log in, and installed and reinstalled my authenticator app, but it did not work.

  Self-declared URL: Style Cheer
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  aisajib · Member · Mar 18, 2024 at 7:35 pm

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  Hi there!

  Just to confirm, can you share the link to the site you’re trying to log into?

  Please note that if your site uses WordPress.org and is hosted by a different company, you must contact your hosting service provider for help. We can only help with WordPress.com sites on this forum.

  There are some differences between WordPress.com and WordPress.org. If you aren’t sure about them, please check the following page that explains it: WordPress.com vs. WordPress.org.

  If you’re not sure, please share your site address so that we can check and point you in the right direction.

  Thanks!

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  samantha9377015993 · Member · Mar 19, 2024 at 12:18 pm

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  Hello, it’s stylecheer.com.

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  staff-dragon · Staff · Mar 19, 2024 at 5:13 pm

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  Hey @samantha9377015993,

  Thanks for sharing. It looks like the site you are referring to is hosted with WordPress.org self-hosting: https://wordpress.com/site-profiler/https://stylecheer.com. You can learn more about the difference between WordPress.com and WordPress.org here:

  

  WordPress.com vs. WordPress.org

  in WordPress.com Support

  6 min read

  WordPress powers millions of websites, from bloggers and small businesses to massive news sites and companies. This guide will help you to understand the difference between WordPress.com and WordPress.org, and which might be the best fit for your website. Overview of Differences The same WordPress software powers both WordPress.com and WordPress.org sites. One of the main differences is ho

  In this case, I recommend reaching out to your hosting provider, or the WordPress.org community for further assistance. If you are interested in transferring your site to WordPress.com we would be happy to assist with issues such as this one in the future and you can learn more about moving your site over here.

  Hope this helps!