2FA codes not working
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I can’t log in because my 2FA codes don’t work. I know my username and password, but for some reason wordpress asks for 2FA codes every single time I log in and this time it’s not working.
WP.com: Yes
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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That’s the moment you must use one of the backup codes you got when you set up 2FA and you were supposed to print out and store on a safe place.
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yes those are the backup codes I have been using which are not working. I’ve tried every single backup code I have and each time it says they’re expired (even though they shouldn’t be). I have no way to sign in now, what should I do?
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Hey there,
Thanks @staartmees, for the great suggestion. It looks like your site is connected to WordPress.com but hosted with OVH. Can you confirm if you are having trouble signing into your WordPress.com account or your wp-admin account for your site?
If you are unable to sign in to your WordPress.com account, and are using SMS for two-step authentication, you can reset your password following the steps here. If you are using an authenticator app, we can help you recover access to your account through our account recovery form here.
At some point, you may run into a situation in which you’ve lost access to your account. We want to ensure that you take the necessary steps to avoid getting locked out and set up your WordPress.com account to be recoverable. Password Reset Process It’s crucial to remember your password and to keep it secure, but there might come a time when you forget your password. If you need to reset aHope this helps!
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Hi there, thank you so much for replying, I’ve not been able to sign in for a month :(
It’s the wp-admin account I can’t get into.
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Gotcha, our 2FA for a WordPress.com login is likely different from anything you have set up on your copy of WordPress with another host.
Have you tried asking your host for help backing up and trying one of these options?
https://wordpress.org/support/article/resetting-your-password/
You may also need to deactivate any 2FA plugin you’ve got. I’d check in with their support to confirm best practices, but this may help too. Just be sure to make backups first.
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Hi there,
Since your site isn’t hosted with WordPress.com, we don’t have any access to it and, unfortunately, cannot assist with 2FA issues directly.
It’s best to contact your hosting provider, as they’ll be in the best position to help you. Additionally, the WordPress.org support forums are a great resource where you can ask questions and get assistance from the community.
Wishing you the best in resolving this quickly.
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