2FA enabled but no longer have the phone or phone #

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  manatrance · Member · Nov 9, 2016 at 7:33 pm

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  I have 2FA enabled on my account, but awhile ago I sold my phone (that had the Authenticator app on it) and changed phone numbers. How do I remove 2FA from my account?

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Nov 10, 2016 at 1:46 pm

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  Hi there,

  When you set up 2FA you were provided with backup codes which you should have printed out. You will need to use one of those codes to disable 2FA, and then you can change your number and re-enable it for the new number.

  Enable Two-Step Authentication

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  manatrance · Member · Nov 10, 2016 at 2:48 pm

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  I remember printing that out, but I think I lost it. I guess I’m out of luck?

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  kokkieh · Staff · Nov 10, 2016 at 3:04 pm

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  Not at all :) I will send you an email in a few minutes to help, as we can’t do this in the public forums.