2FA Google App lost no backup code
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Dear Community
I have lost my phone where i had the google authentificator app on it and no I can’t login in to my website.
Need urgent support that I get access to my website again.
Thank you in advance.
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Hey @vicebasel, do you have the backup codes that were provided to you when you activated 2FA? You can use one of the codes from the list.
If not, then please fill this form at https://wordpress.com/wp-login.php?action=recovery
A staff will be assisting you pretty soon. Good luck.
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Hello @rawalplawit
Thank you for your fast reply. Unfortunately I don’t have any backup codes.
The form which you sent provides a prove of ownership.
The 3 points which I can select don’t fit to my topic.
Best regards
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Hi @vicebasel,
Do you have access to the email used for the account? If so, you can send an email to
passwordhelp@wordpress.comand explain your situation and someone from the account recovery team will contact you.You could also wait for one of the staff members to respond here :)
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Hi @rawalplawit
Thank you for your help. I have already sent a mail to the email adress which you have mentioned. Do you maybe know how long it can take till i get an answer?
staff-ozmodiar thank you :-)
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