2FA Google App lost no backup code

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  vicebasel · Member · Apr 19, 2022 at 10:34 am

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  Dear Community

  I have lost my phone where i had the google authentificator app on it and no I can’t login in to my website.

  Need urgent support that I get access to my website again.

  Thank you in advance.

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  rawalplawit · Member · Apr 19, 2022 at 11:26 am

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  Hey @vicebasel, do you have the backup codes that were provided to you when you activated 2FA? You can use one of the codes from the list.

  If not, then please fill this form at https://wordpress.com/wp-login.php?action=recovery

  A staff will be assisting you pretty soon. Good luck.

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  vicebasel · Member · Apr 19, 2022 at 11:42 am

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  Hello @rawalplawit

  Thank you for your fast reply. Unfortunately I don’t have any backup codes.

  The form which you sent provides a prove of ownership.

  The 3 points which I can select don’t fit to my topic.

  Best regards

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  rawalplawit · Member · Apr 19, 2022 at 12:18 pm

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  Hi @vicebasel,

  Do you have access to the email used for the account? If so, you can send an email to passwordhelp@wordpress.com and explain your situation and someone from the account recovery team will contact you.

  You could also wait for one of the staff members to respond here :)

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  staff-ozmodiar · Staff · Apr 19, 2022 at 2:22 pm

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  Hi,

  The last reply from rawalplawit is the best path in this situation.

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  vicebasel · Member · Apr 19, 2022 at 3:51 pm

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  Hi @rawalplawit

  Thank you for your help. I have already sent a mail to the email adress which you have mentioned. Do you maybe know how long it can take till i get an answer?

  staff-ozmodiar thank you :-)