2FA Locked Me Out

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  sombiezproject · Member · May 7, 2025 at 9:24 am

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  Dear Support

  I have been trying to reach a human support for my 2FA issues. The 2FA should be correctly setup and never modified since, yet, it is not working. SMS option was tried but there is no message received from WordPress even the ending 2 numbers is correct.

  Please advice, thank you.

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  staartmees · Member · May 7, 2025 at 9:37 am

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  that’s when you must use one of the backup codes you got when you set up 2FA and were supposed to store them on a safe place. To avond similar problems in time, you better switch to an authenticator app.

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  kaichicha · Member · May 7, 2025 at 10:12 am

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  Hello @sombiezproject!
  
  I appreciate your patience!
  
  It appears you are already in contact with one of the Happiness Engineers concerning your 2FA issue. Therefore, I will be closing this forum topic. I would recommend reaching out to the support team via email when it comes to matters concerning account access.
  
  Thank you!