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Forums / 2FA problems and wordpress support

2FA problems and wordpress support

  • Unknown's avatar
    anotherh4niz · Member · Mar 17, 2019 at 8:06 am
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    Dear there,
    I have a problem with 2FA. My telecom provider changes region number in order that my mobile number is changed also. Because of that, I can not login to my account because I can not receive 2FA code.
    I have been trying to find solutions on https://en.support.wordpress.com/, but I found nothing! I also try: https://wordpress.com/wp-login.php?action=recovery, but I make my crazy, uncomfortable with some stupid warning such as:

    You should be able to recover your account simply by filling out the lost password form with the email address you’ve provided. Please check your spam folder for the reset email.

    If you still can’t log in after another reset attempt and checking your spam folder, please resubmit the form below and we’ll try to lend a hand.

    Or when I follow note to find active link in the past:
    – The wordpress’s note:

    Activation URL: When you created your WordPress.com account, we sent an activation link to your email address that you were required to click. If the email you received included a confirmation button instead of a link, you can copy the activation URL by right-clicking on the button and selecting “Copy Link Address” (this text may be vary slightly depending on your browser).

    – I do follow Copy Link Address however, I got:

    The activation key does not appear to be valid.

    Now, I register a new account then go here to find some helps! What should I do? Where can I find the solutions? Who can help me?
    Please help me!

  • Unknown's avatar
    staff-zinnia · Staff · Mar 18, 2019 at 3:32 pm
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    Hi –

    I’m going to send an email your way. In that email I am going to ask you to share that activation key. Then I can manually check it.

    It’s important that you do not post that activation key here in the public forums.

  • The topic ‘2FA problems and wordpress support’ is closed to new replies.

Tags

  • 2FA
  • recovery account
  • WordPress

About this topic

  • In: Support
  • 2 participants
  • 1 reply
  • Last activity 7 years
  • Latest reply from anotherh4niz

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