2FAC authentication

  • Unknown's avatar
    kathrynglickman · Member ·

    Hello – I had set up 2FAC authentication on my work phone but then merged my work and personal phones and no longer have access to the phone number originally associated with the account. I didn’t not record the recovery codes (I know I should have!) so wondering how I can go about transferring over the 2FAC to my current phone numbers. Thanks for your help!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    brookedot · Member ·

    Hi there,

    Sorry to hear you no longer have access to the device that you’ve enabled two-factor authentication on.

    As the site you need help with is on our WordPress.com VIP platform please reach out to the VIP team directly from within the WP-Admin of your site or through your point-of-contact within your company.

    Hope this helps and let us know if you have any questions.

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