4 letter Captcha not matching input

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  hisakatanaito · Member · Mar 18, 2024 at 1:22 pm

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  I cannot login to wordpress wp-admin because it rejects the 4 letter captcha entry. Therefore, captcha is displaying incorrect characters for login. I cleared cache, rebooted PC. This used to fix, but starting today the issue is permanent. ID & password is fine. If I click ‘forgot password’, it prompts only for ID and 4 letter Captcha. An error returns saying the 4 letter entry is incorrect.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  hisakatanaito · Member · Mar 19, 2024 at 2:56 pm

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  I really need help. Server Host says this is due to a plugin and if I delete the correct file via ftp (sure, no problem, that’s almost too easy, right?), the 4 letter captcha prompt will disappear. Otherwise, my website is hijacked…by a plugin.

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  helper-heroponriki · Member · Mar 21, 2024 at 2:28 pm

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  Hello!

  Thank you for reaching out to the free support forums for websites hosted on WordPress.com. While your site is not hosted with us, we’re here to guide you in the right direction for assistance.

  Since you’re using the open-source version of the WordPress platform, which operates differently from what we provide on WordPress.com, you can find help at the community forums here:

  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The community members in the open-source forum are well-versed in these matters and are in the best position to offer support.

  I hope this information helps guide you in the right direction. Feel free to ask if you have any further questions or need more assistance.