403 error

  • Unknown's avatar

    My host provider is blocking my IP from wordpress until I fix a script. I am not a technical person. Can anyone give me a few pointers please. The error is apparently `Apache-Error: [file ‘apache2_util.c’] [line 271] [level 3] [client 124.191.85.153] ModSecurity: Access denied with code 403 (phase 1). Match of ‘rx frontend/paper_lantern/softaculous/themes/default/fonts’ against ‘REQUEST_FILENAME’ required. [file ‘/etc/apache2/conf.d/modsec_vendor_configs/comodo_apache/23_PHP_PHPGen.conf’] [line ’19’] [id ‘220030’] [rev ‘7’] [msg ‘COMODO WAF: Vulnerability in PHP before 5.3.12 and 5.4.x before 5.4.2 (CVE-2012-1823)||www.domainname|F|2’] [severity ‘CRITICAL’] [tag ‘CWAF’] [tag ‘PHPGen’] [hostname ‘www.domainname’] [uri ‘/wp-content/plugins/unyson/framework/static/libs/unycon/fonts/Unycon.woff’] [unique_id ‘W1MkWX9TbTWNtywPnk5pFQAAAAM’]

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    Hi,

    It appears that your website uses the self-hosted version of WordPress rather than WordPress.com, which is what this forum is designed to help with. Note the difference here: https://en.support.wordpress.com/com-vs-org/

    You may be able to find help here: https://wordpress.org/support/ or alternatively contact your hosting provider.

    Hope this gets fixed soon!

  • Unknown's avatar

    Sorry! Thanks for your advice

  • Unknown's avatar
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