403 forbidden

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  hello735807507 · Member · Feb 5, 2024 at 10:22 pm

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  403 forbidden error nginx is popping up when I try to access my own website. I had my friends try it and it still works for them. Help!

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Feb 6, 2024 at 2:54 am

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  Hi there,

  olivebrancheventsco.com is not hosted here at WordPress.com, but rather with Name Cheap. I would recommend contacting Name Cheap, as they would be able to assist you in regaining access to the back end of your site:

  https://www.liveagent.com/directory/namecheap-help-desk-contacts/

  To clear up any confusion, WordPress.com and WordPress.org are two different entities, but the essential difference is that we don’t have access to all WordPress sites, only ones hosted on our WordPress.com servers. For more information, please see:

  WordPress.com vs. WordPress.org

  Hope this helps. Let us know if you have any questions.

  Thanks!