403 forbidden problem

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  farahsamouh23 · Member · Feb 28, 2021 at 9:02 pm

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  I have tried everything online to solve this problem, I cant not access my website or wordpress dashboard.
  I got a message at one point that I have exceeded my logout session so that is why this problem exists but I dont know how to fix it

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  staff-doublebassd · Staff · Feb 28, 2021 at 9:26 pm

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  Hi there,

  I checked your site and although your site is connected to WordPress.com via Jetpack, it is using the open-source WordPress.org software and you need to seek help at these forums:

  https://wordpress.org/support/forums

  These forums are for WordPress.com-hosted sites only. Since we do not have access to self-hosted WordPress.org sites, we are unable to provide any direct assistance to your issue. I would also reach out to your site host for help.

  If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

  WordPress.com vs. WordPress.org

  Thanks!