403 Forbidden when trying to get to plug-ins

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  annasucre · Member · Oct 29, 2018 at 8:53 pm

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  Receiving the following message when trying to access my plug-ins:

  403 Forbidden
  Permission denied. Our sentries tell us that you should not be here.

  Website owner? If you think you have reached this message in error, please contact support

  Any ideas?

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  kokkieh · Staff · Oct 30, 2018 at 12:40 pm

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  Hi there,

  Is this for https://restaurantsalon.com/?

  That site used to be on our Business Plan, but the owner, rachelsucre, allowed that plan to expire. This also causes any third party themes or plugins on the site to be deactivated.

  If you wish to buy a new Business Plan for the site using your account, let us know and we can help you get everything reactivated.

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  annasucre · Member · Oct 30, 2018 at 2:12 pm

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  Hi there,

  Thanks so much for your reply! Yes, we are restauratsalon.com. I would like to review available business plans/what we were previously using to get things reactivated. How do we go about doing this?

  Thank you so much!
  -Anna

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  kokkieh · Staff · Oct 31, 2018 at 7:07 am

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  Okay, I’ve sent a payment link via email to the address associated with your account. Please use that to pay for the Business Plan, and let me know here once you’ve done that. Then we can reactivate the plan on your site, after which you’ll be able to contact live chat support for help getting things set up again as they were before.