404 error on login

  • Unknown's avatar
    elisewarfield · Member ·

    I’m posting from a secondary account.
    When I attempt to login to the site I’m working on, I get a 404 error. The site is also displaying as only HTML unless I clear all browsing data…then the home page loads normally. However, in this case, any other part of the site I attempt to navigate to also loads as only HTML.

    The problem started when I was in the customizer tab. I hit the back button of the browser and WordPress required reauthorization. When I entered my password, I got the 404 error. I have not been able to log back in since.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    What is the exact URL starting with http:// of the wordpress.COM hosted site you refer to please?

    And, exactly which wordpress.COM username account registered that site?

    This is wordpress.COM support. I’m asking because we cannot accurately answer questions posted here until we have confirmed the URL referred to and verified the hosting.
    We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM. That support is found at http://wordpress.ORG/support/
    Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  • Unknown's avatar
    elisewarfield · Member ·

    The site is a .org site. It is firststreetgreenpark.org and the username is Firststreetgreen. I’m unable to post on the .ORG support since I am unable to login to that account without receiving a 404 error.

  • Unknown's avatar
    timethief · Member ·

    We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

    Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
    Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/

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