404 Error – Unable to login

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  bowerhomes · Member · May 3, 2023 at 6:21 am

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  Hi
  We are unable to login to our WP account. When we try to an error 404 page comes up. Our website is now showing this same error when searched

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  jmills39 · Staff · May 3, 2023 at 1:44 pm

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  Hello there,

  It appears your site is hosted at https://synergywholesale.com/ rather than WordPress.com. I recommend contacting their support since we wouldn’t have access to it.

  While your site may be built on WordPress technology, that is separate from WordPress.com hosting. We specifically support sites built with WordPress technology hosted on WordPress.com:
  https://wordpress.com/go/website-building/wordpress-com-vs-wordpress-org/

  Here is an article about troubleshooting login issues:
  https://wordpress.org/documentation/article/troubleshoot-login-issues/

  We have ways to simplify logins for WordPress sites, and you can get chat support to take care of issues like this quickly.
  https://wordpress.com/support/wordpress-com-secure-sign-on-sso/

  So, if you ever want to consider moving hosting to WordPress.com, you can do that with a Business Plan.

  Move to WordPress.com:
  https://wordpress.com/support/import-using-move-to-wordpress-com/

  Have a great day!