404 not found when loging into /wp-admin
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On our website (unicog.org/site_2016), we tried to alter the url via settings -> general -> site address. When saving this change, we got a 404 error.
Now, when trying to access the website itself, the url is automatically updated to what we tried to change it to (unicog.org/site_2019) but then this is not found. Also, when logging in to the admin dashboard, the same 404 error appears.
‘The requested URL /site_2019/wp-login.php was not found on this server.’
We found online some solutions using the FTP file wp_config, but we can not access this because the website was created by an external web master.
So we can not enter the dashboard or the FTP files, and we have to change the url back to its original (unicog.org/site_2016). Any advice on how to accomplish this?
Thanks in advance! -
Hi there,
Looks like you’re in the wrong forum. Your site is using the open source WordPress.org software and you need to seek help at these forums:
https://wordpress.org/support/forums/
These forums are for WordPress.com hosted sites only. If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:
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You bet, @yvonneneurospin. Noting this may help too:
https://codex.wordpress.org/Changing_The_Site_URL
Best wishes.
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