404 page error only on mobile devices

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  lovelikewinter92 · Member · Oct 30, 2020 at 10:56 am

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  Hello everyone,

  I have a problem with my wordpress website http://wege-online.com/. When I open it on my smartphone, I get the 404 error on all pages I navigate to via the menu. The error appears in all browsers and also in the developer tools in the browser (Chrome, Firefox). The links in the mobile menu all lead to http://wege-online.com/undefined. On the desktop all links in the menu work.

  I have updated the permalinks several times, adjusted the .htcaccess file and tested all plugins, but it still doesn’t work.

  I hope that someone can help me out here.

  Best regards

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  billiemaroudas · Member · Oct 30, 2020 at 11:05 am

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  Hi there!

  I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with IONOS.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, we can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/

  You can look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.

  Your hosting provider’s support team may also be able to assist.

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  lovelikewinter92 · Member · Oct 30, 2020 at 1:03 pm

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  Hi there.

  thanks for your quick answer. I will contact the provider and I hope that he can help me.