48 Hour Cancel Domain Help

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  occupybasics · Member · Oct 31, 2011 at 6:07 pm

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  I understand that there is a 48 hour window to cancel register domains, and that the cancellation can be done through the dashboard. However, the domain I attempted to register was not available (perhaps because of the gap in time between filling out the form and actually paying for it?) Anyways, I would like to cancel that domain for a refund of the charges while I decide on a new name but the cancel link is not available since it never really registered. What can I do?

  Thank you for any assistance

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  timethief · Member · Oct 31, 2011 at 6:11 pm

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  You can request a refund yourself directly from the Store section of your Dashboard, or contact support Staff to request a refund.

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  occupybasics · Member · Oct 31, 2011 at 6:11 pm

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  Also, I have searched the forums, but I consider my predicament to be rather unique compared to the posts that I have read. Hence, a new thread…

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  occupybasics · Member · Oct 31, 2011 at 6:19 pm

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  I contacted them via email previously. That’s probably why I didn’t get a response. Thanks for the link.

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  timethief · Member · Oct 31, 2011 at 6:25 pm

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  As you contacted Staff previously within the time frame allowed they will get back to you and you will get a refund. You don’t need to file a support ticket.