500 error

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  fhussein88 · Member · Jul 21, 2021 at 3:56 pm

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  My website isnt loading or working at all, giving me the error message 500! This is disrupting my e-commerce business & im unable to open the wp admin either to see where the issue is! Kindly advise! Thanks
  Fatima Hussein

  Site: http://theurbanjewel.com.
  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

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  fstat · Staff · Jul 22, 2021 at 8:40 am

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  Hi there,

  Your site is not hosted by us (WordPress.com). It is using the open-source WordPress software and it is hosted by Hostgator. Therefore, you need to contact them regarding your issue.

  We’re only able to provide support for WordPress websites that are hosted by us. If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

  WordPress.com vs. WordPress.org