500 error

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  rallyesports2021 · Member · Feb 28, 2023 at 1:21 am

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  We are recieving a 500 error. The wordpress admin pannel is not showing any active plugins to fix and i cant change the theme to a default one.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-95percentghost · Staff · Feb 28, 2023 at 9:02 am

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  Hi there! You’ve landed on the support forums for websites that are hosted here on WordPress.com; it looks like your site http://rally-esports.net/ uses the free WordPress software from WordPress.org, and is hosted with another platform if I understand correctly? If so, were you intending to post to the WordPress.org forums at this link just below?
  https://wordpress.org/support/forums/

  I’m unfortunately unable to check why that error is coming up, as your site isn’t hosted on our system here on WordPress.com. However if you would want us to have that sort of access, to provide daily backups, and our 24/7 support service (among other things), you could of course migrate over from your current host and use our Business plan! We have information about all that it offers here:
  https://wordpress.com/hosting/

  You can even migrate your site in on the Business plan, plugins and theme included – we have a guide for it here:
  https://wordpress.com/support/import/import-an-entire-wordpress-site/#import-from-self-hosted-word-press

  Of course, if you’d prefer not to migrate, our sibling plugin Jetpack provides paid backup services too as part of the Jetpack Security package. It could be worth looking into this if you encounter a similar issue in the future:
  https://jetpack.com/features/security/

  Let us know if you have any questions!