500 Error

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  amandagrace2010 · Member · Apr 8, 2017 at 1:38 am

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  We are completely locked out of musicbyamandagrace.com due to a 500 error. Can WordPress address this issue?

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  timethief · Member · Apr 8, 2017 at 6:42 am

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  musicbyamandagrace.com is hosted by GoDaddy.com, not by wordpress.COM.

  That site is not on our WordPress.COM servers. You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  re: wordpress.org support
  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

  re: Jetpack support
  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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  amandagrace2010 · Member · Apr 15, 2017 at 6:50 pm

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  Think I got it 🙏🏽

  [don’t post login details publicly :) ]

  Sent from my iPhone

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  supernovia · Staff · Apr 15, 2017 at 7:49 pm

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  @amandagrace2010 I’ve removed your password – please change it right away and consider changing your pin as well. These community forums are public – anyone could take that password and do what they want to your site.

  WordPress.com is a site hosting company, and you’re running your own DIY installation at GoDaddy. While we can’t fix this 500 error for you, once you have it resolved you’re welcome to move the site to our servers so we can help support you if you’d like.

  As for fixing this: if GoDaddy can restore a recent backup, that may be your best bet. You can also look for ideas by searching or by posting in the forums for individual WordPress.org installations. Do say what you were changing when the error started. Just don’t give your login information away. :)