500 error after updating plugin

  • Unknown's avatar
    cancanadmin · Member ·

    I’m kind of new to wordpress and have taken over the administration for a community website. After updating a plugin, I am unable to get to the original site or /wp-admin. I’ve read that it’s possible to deactivate the plugins as a troubleshooting method, but my admin credentials do not work when attempting to connect to the FTP site. Is there any other troubleshooting I can do?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    torres126 · Member ·

    Hi,

    It appears that your website uses the self-hosted version of WordPress rather than WordPress.com, which is what this forum is designed to help with. Note the difference here: https://en.support.wordpress.com/com-vs-org/

    You may be able to find help here: https://wordpress.org/support/ or alternatively contact your hosting provider.

    Hope this gets fixed soon!

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