500 error- can't access WP-admin to fix

  • Unknown's avatar
    writesquire · Member ·

    Business tier site (the top, allowing plugins). Writesquire.com.

    While testing a “code snippet” plugin entry, the 500 error appeared. I can’t get to the link in the JetPack dashboard for personalized help. I tried deactivating the Codes Snippet plugin from within the iOS WordPress app, but that too refuses to cooperate. The toggle switch simply jumps back to on. I’d dearly appreciate a link or eMail to access the Business level help.

    The entry which I know killed the site = the one within Code Snippets to insert a Pinterest-related code. Can a pro go in and just kill that portion outright?

    Please and thank you.

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    Please start a live chat with us at https://wordpress.com/help/contact so we can help fix this. You can also access live chat via the Help icon that appears bottom-right on all the My Sites pages on WordPress.com.

  • Unknown's avatar
    writesquire · Member ·

    Thx. Found the link woutside the dashboard, thankfully. In chat now. Many thx

  • kokkieh · Staff ·

    Happy to help :)

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