500 error on wordpress.com hosted site
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Hi,
I am a WordPress admin on a WordPress hosted website. I am not the creator of the site but am making some more technical edits to it for my client (the owner of the site). I was editing my child theme’s functions.php in the wp-admin editor and I must have entered some broken code. I pressed “Update”. Ever since then I have been locked out of all pages (including wp-admin) on the site with a 500 Error.
If I had access to the files via FTP or some file explorer I could make the change but that is not an option on wordpress.com hosted sites.
Is there any way I can revert this change myself? How can I fix this?
Thanks,
Jory -
Hi there,
It sounds like you are talking about a self hosted WordPress.org website and not one hosted on WordPress.com.
This is the forum for WordPress.com.
For help with WordPress.org websites please see here:
https://wordpress.org/support/To learn about the difference between the two please see here:
https://en.support.wordpress.com/com-vs-org/Hope it helps.
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realtoryxe.com
a whois lookup on this reveals wordpress.com’s nameservers:
ns1.wordpress.com
ns2.wordpress.com
ns3.wordpress.com -
Thanks for providing the URL. I see what you mean.
I can see you’ve added the modlook tag, so better wait for a member of stuff to come to your help.
Additionally you can contact the support staff directly at http://wordpress.com/help/contact
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@joryacooper this site is on our business plan. I see the error as well. I’ll notify that team, but in the meantime, can the account owner log in and get in touch here?
http://wordpress.com/help/contact -
@joryacooper if you’ve been editing theme files, please revert your last changes. That seems to be the issue.
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Hmm, actually it looks like you’ve deactivated backups somehow. :/ Hmm. Well, we’ll figure this out. Can you please have them get in touch? http://wordpress.com/help/contact
With their permission, support can swap to a default theme so that you can access the dashboard and make your edits there.
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Ok, I am asking the site owner to contact support through their account. Thank you @supernovia !
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Hey there @supernovia, hoping to get this figured out with @joryacooper. Let me know what you need from me please!
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@supernovia Yes, we were able to get the site back up and running. A Happiness Engineer had to revert to the default theme to bypass the broken code in our child theme. Thanks for helping!
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@joryacooper perfect. Anytime you need help, get in touch via the @realtoryxe and you’ll get fastest support because of the business plan. Cheers!
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